Flight Director would like their customers to be happy with their purchase. So if you have a problem, speak to us and we will sort it out for you.
All gift vouchers will be emailed as standard. If the voucher is required to be posted then it will be sent by recorded delivery using Royal Mail. There will be an additional charge of £3.50 for this service. Please allow up to 5 working days after purchasing a voucher for delivery. Flight Director Limited cannot be held liable for any items that are lost or delayed due to the postal service.
Flight Simulator Gift Vouchers must be booked and completed prior to the expiry date printed on the voucher. Beyond this date the voucher will cease to be valid. If your gift voucher is due to expire and you are unable to find a suitable date in the diary within the expiry date you can extend your voucher expiry date for a further six months for a fee of £25.00.
Flight Simulator Experiences involve a degree of physical mobility and may not be suitable for some people. Please check with us at the time of booking if you have any concerns. In all cases, all participants will be supervised by a Flight Instructor who will be seated in the right hand seat, unless you have been signed off to private hire the simulator.
All participants should:
• be 10 years of age or older;
• be supervised by an adult if under the age of 16;
• be in good health and free from heart, back or neck problems, motion sickness or other conditions that could be aggravated by the simulator;
• be dressed appropriately in comfortable clothing and flat shoes;
• not be under the influence of drugs or alcohol.
Prices displayed on our website are correct to the best of our knowledge and are the most up-todate. Prices advertised in leaflets and magazines may differ to prices on the website depending upon the date of the publication. We reserve the right to honour the prices advertised in publications other than those listed on our website.
All participants are permitted to bring a guest to share their Flight experience. The guest can watch behind the Captains seat in the cockpit of the simulator. Children under the age of 10 should be supervised by a non-flying adult. Other guests are welcome to wait in the reception area for the customer to complete the flight.
Customers who have been cleared to hire the simulator for private hire should note that the special rate applies to week day or evening sessions only. Weekend bookings are charged at the full hourly rate as stated on our website.
Because our flight simulator is so realistic, you may be required by us to prove your identity. If we request it, please bring a piece of photo ID, either your passport or driving license, when you come for your flight experience.
If you have a booking in the diary you are required to give 48 hours’ notice if you wish to cancel or change the booking. If less than 48 hours’ notice is given, your experience can be re-booked for a fee of £25.00. If a reservation is missed, without notice, the gift voucher becomes void.
If Flight Director Limited is unable to provide a booked Flight Simulator session due to circumstances beyond its control, including but not limited to simulator failure, we will do our upmost to rebook participants into a different date subject to Flight Director Limited’s discretion. If the Flight Simulator experience is reduced in whole or in part due to late arrival, motion sickness or toilet breaks, Flight Director Limited will not reschedule the flight or provide a refund for time not used in the Simulator. If there are technical problems with the simulator that the instructor feels significantly reduce the quality and duration of the experience than the participant will have their time in the simulator increased or offered an alternative date to complete their flight. By purchasing or redeeming a gift voucher, you acknowledge that the simulator session is dependent on certain factors beyond the control of Flight Director Limited and agree that Flight Director Limited shall not be liable for the cancellation, postponement or alteration of any simulator session for reasons beyond our reasonable control including for weather-related reasons, mechanical failure, location changes or otherwise. The total liability of Flight Director Limited for any claim whatsoever in connection with the simulator session shall be limited to the price paid for the gift voucher.
We welcome the participation of disabled people in our simulators, though we recognise that certain disabilities may present difficulties. We will inform of any particular difficulties to the best of our knowledge at time of enquiry. We are committed to ensuring that disabled customers are given every opportunity to participate, so we ask that you tell us about any relevant disability at the time of enquiry. This enables us to do our best to meet the participant’s particular needs. We will be happy to provide information about any disabled facilities on request.
We welcome your feedback. If you have a problem, issue, query or complaint during your visit, please bring it to our attention on the day as soon as possible, so that we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Service department, stating your voucher reference, participant name and all booking details, and we will be happy to look in to the matter. In general, we consider it unreasonable if you take no action on the day, but then make a complaint at a later date.
Flight Director Limited shall not be held liable for any accident, loss or theft from our car park.
The booking forms, our rules, regulations and these terms and conditions shall form the entire contract for the provision of Flight Simulator Experiences by Flight Director Limited. By placing any bookings, purchasing of vouchers and/or usage of the Flight Simulator, you hereby agree to abide by the rules, regulations and terms and conditions of the Flight Simulator Experiences by Flight Director Limited.
We may need to collect the following information: Name and job title Contact information including email address Demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons,
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, and mail.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@Flight Director.co.uk We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Flight Director, Unit 1 & 2, Westminster Road, Hykeham, Lincoln, LN6 3QY. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.